Responsible Gaming at c671l
Your Wellbeing Comes First

Responsible gaming refers to a set of policies, tools, and behaviours that ensure gambling remains a safe, controlled, and enjoyable form of entertainment. At c671l, we believe that betting on cricket, enjoying a live casino session, or spinning the reels on a slot game should be fun — and it can be, as long as it is done within boundaries that you feel comfortable with.

Gambling becomes a problem when it starts to interfere with your daily responsibilities, relationships, financial stability, or mental health. At that point, it is no longer entertainment — it is a risk. Recognising that distinction early, and having the right tools to act on it, is what responsible gaming is all about.

c671l is committed to making responsible gaming as accessible as possible for all players across Bangladesh. Whether you are a casual bettor placing a small wager on a BPL match or a regular casino player, the same protections are available to you — free of charge, with no judgment, and activated promptly by our 24/7 support team.

c671l strictly enforces a minimum age of 21 years for all players. This is a non-negotiable requirement and applies to every player accessing the Platform from anywhere in Bangladesh — whether in Dhaka, Rajshahi, Khulna, Mymensingh, or any other region.

During the account registration and KYC verification process, all players are required to submit a valid government-issued identity document confirming their date of birth. Accepted documents include the National Identity Card (NID) issued by the Election Commission of Bangladesh and a valid Bangladeshi passport.

Any account found to belong to a person under 21 years of age will be immediately closed. Any balance held in such an account will be forfeited and all associated personal data will be deleted in line with our Privacy Policy. c671l takes under-age gambling extremely seriously and will not make exceptions under any circumstances.

Maintaining a healthy approach to gambling is something every player can practise regardless of how often they play. The following habits are strongly encouraged by c671l for all players:

• Set a budget before you play — decide how much you are comfortable spending before you log in, and treat that as a firm limit, not a starting point for negotiation.
• Treat losses as the cost of entertainment — view gambling the same way you view a cinema ticket or a restaurant meal. The money spent is for the experience, not an investment with an expected return.
• Never chase losses — if you have reached your session budget and are in a loss, log out. Increasing your bets to recover losses is one of the most reliable paths to problem gambling.
• Balance gambling with other activities — gambling should be one of many leisure activities in your life, not the primary one. Ensure you maintain other hobbies, social connections, and interests.
• Take regular breaks — use c671l's session time limits and reality checks to ensure you step away regularly. Fatigue and extended sessions impair decision-making.
• Do not gamble under emotional distress — avoid gambling when you are stressed, anxious, depressed, or dealing with a personal crisis. Emotional states significantly increase the risk of impulsive decisions.
• Do not gamble under the influence — alcohol and other substances reduce inhibitions and impair judgment, making it much harder to stick to your budget and make rational decisions.

Activating any of c671l's responsible gaming tools is straightforward. All requests are handled confidentially and processed without delay by our dedicated support team. Here is how to get started:

Via Live Chat

The fastest way to activate a deposit limit, session limit, time-out, loss limit, or self-exclusion is through the in-platform live chat. Our support agents are available 24 hours a day, 7 days a week. Simply open the live chat, identify yourself, and state the tool and parameters you want applied. The tool will be active within minutes.

Via Email

You can also send a written request to the support email address displayed in the footer of this page. For self-exclusion requests, written requests via email are preferred as they create a clear record. Use the subject line "Responsible Gaming Request" and include your registered mobile number and the specific tool you wish to activate.

Confirmation

Once a responsible gaming tool has been applied to your account, you will receive a confirmation message. We strongly recommend keeping this confirmation for your own records. If you do not receive a confirmation within 2 hours of your request, please follow up with the support team.

c671l recognises that certain players may be more vulnerable to developing gambling problems than others. This includes individuals who are experiencing financial hardship, mental health challenges, or significant life stressors, as well as those who are new to online gambling and may not yet have established safe habits.

Our support team is trained to identify behavioural indicators that may suggest a player is at risk — such as rapid increases in deposit frequency, extended session durations, or unusual patterns of loss. When such indicators are detected, our team will proactively reach out to the player to check in and offer guidance on available tools.

In cases where a player's activity raises significant concern, c671l reserves the right to impose responsible gaming measures on an account without waiting for the player to request them. This is done in the player's best interest and in line with our commitment to duty of care.

If you are concerned that a family member or friend in Bangladesh may be experiencing a gambling problem, there are constructive steps you can take. The most important is to approach the conversation with empathy rather than accusation — problem gambling is a recognised behavioural condition, not a personal failing or a sign of weakness.

• Start with open, non-confrontational conversation — express your concern calmly and focus on specific behaviours you have observed rather than making broad judgments.
• Offer practical support — offer to help them contact c671l's support team or to sit with them while they activate self-exclusion. Having support in taking that first step makes a significant difference.
• Avoid enabling — do not lend money that is likely to be used for gambling, and do not cover debts without attaching clear conditions and a plan for addressing the underlying issue.
• Look after yourself — supporting someone with a gambling problem can be emotionally exhausting. Make sure you have your own support network and take care of your own mental health as well.

c671l's support team can also speak with concerned family members or friends in general terms. While we are bound by privacy obligations and cannot discuss specific account details, we can provide guidance on available tools and next steps.